Job Purpose:
- Responsible for creating and executing the classified & listings strategy and ensuring iCar Asia is number 1 in Malaysia.
- Focusing on increasing the listing’s volume and quality to be a dominant number 1 in dealer listings.
- Achieve revenue targets by up-selling to depth products and delivering outstanding customer service.
Job Responsibilities:
Leadership & Management
- Managing daily operations of the branch.
- Achieve sales targets consistently always striving to overachieve.
- Executes the sales strategy via 90-day business plans.
- Lead objection handling and training sessions with sales team to ensure they are capable of overcoming in market.
- Creates and executes strategies to achieve team success through new and innovative solutions.
- Provide sales tools and operational processes to ensure the sales strategy is executed correctly.
- Leads from the front and by actions, not words. These actions inspire the right behavior across the team.
- Provides weekly reporting and forecasting on time and accurately.
- Best of breed communication strategies are in place to maximize impact.
- Monitor and manage teams effectively
Team Culture
- Pro-actively performance manage the team to drive optimum performance of individuals and the team
- Induction of all new Account Managers, Executive, Listing Force to the team
- Daily training of Account Managers and Listing Force – Sales process, negotiation, presentation, digital etc.
- Ensure Account Managers and Listing Force daily/ weekly KPI’s are met and pipelines updated
- Daily commitment to classified revenues.
- Preparation of daily spend plan and upsell approach.
Team Development and Culture
- Lead on-line education in Malaysia to Dealerships
- Coordinate the negotiation process for large client contracts.
- Establishes and builds close relationships with senior people at Dealerships.
- Responsible for the level of service and customer satisfaction experienced by our clients and advertising agencies.
- Champion our brand to the market.
- Seek market intelligence and feedback to the business on a regular basis to ensure we are developing and evolving our products & services and defining the Customer Marketing strategy and implementation
- Educate and train all dealerships to ensure they are self-uploading and providing quality moderation
- Sales team role playing which consist of data and scripts (Sales Pitches)
Stakeholder Management
- Working with Operations team to ensure all campaigns are delivered on time and to specification
- Collaborate with the Management, undertake any other duties or projects that may be reasonably required by the Management or that may be reasonably foreseen through proactive role engagement and deal with matters arising in a timely and effective manner.
Requirements:
- Marketing and/or business related degree.
- At least 3 years automotive advertising experience to dealers in Malaysia
- Minimum of 3 years people management experience
- At least 5 years offline media experience in senior sales or sales management
- In depth knowledge of advertising processes and strategies
- Computer / Internet / Software literacy
- Excellent organisation, time management and communication skills
- Numerate, understanding of excel, ppt, email and word
- Very high standard of accuracy, presentation and attention to detail
- Numerate and with excellent use of English (including spelling, grammar and adapting communication style for audience)
- Able to hit sales numbers!